tuners and metronomes

Use the shipping calculator tab on each product page. The total for your order is shown at checkout before payment. It includes handling, packaging and transport. Guitars are shipped insured. Import taxes and clearance charges at destination are not included.

At Guitar From Spain we ship worldwide. The only exceptions are shipments to countries with restrictions or embargoes due to geopolitical reasons, natural disasters or certain areas of the world without logistic coverage by our shipping agencies.

Our guitars are shipped insured in protective packaging designed for instruments. A case is not compulsory, but we recommend one for extra protection. Check the packaging on delivery and record visible damage in writing on the carrier’s delivery receipt. Report any damage immediately to the carrier and [email protected], with photographs, and keep the packaging. We recommend reporting it within the first 24 hours. Customer-authorised deliveries without a signature or to alternative locations are subject to our terms and conditions.

Full terms and conditions

Many guitars are received from the manufacturer or luthier after an order is placed. Normal preparation takes 3 to 10 business days from receipt of payment and includes our quality checks. If this takes longer, we will notify you of the revised estimate so you can keep or cancel the order, except personalised orders already confirmed with the manufacturer. After dispatch, transport usually takes 2 to 7 business days depending on the destination, with possible customs delays.

Full terms and conditions

For deliveries within the EU VAT territory, prices include the destination country’s VAT. Territories with special tax arrangements may have their own taxes and procedures. Outside the EU, prices do not include Spanish VAT: import taxes, any customs duties and clearance charges are payable by the buyer and are not included in the product or shipping price. The carrier or its representative handles clearance and will contact you if information, documents or payment are needed. Great Britain (England, Scotland and Wales) is treated as a non-EU destination. For Northern Ireland, we include UK VAT at checkout.

Full terms and conditions

At Guitar From Spain we are happy to assist you personally by email or telephone. Here you won't find robots or machines with automatic answers. We are people. Musicians who love guitars and want to share our experience and knowledge of these instruments with you. If you have any questions, or need advice on choosing the best guitar for you and your style of music, we recommend that you contact us by email. We can send you links, photos, audio samples and spend the time you need.

Some options, such as PayPal or Klarna, offer deferred payment or instalments in certain countries. Availability and terms are displayed during checkout. Approval or refusal is entirely the payment provider’s decision and does not depend on Guitar From Spain.

Full terms and conditions

Notify us within 14 calendar days of receipt and send the product back within 14 calendar days of that notification. Original shipping charges are non-refundable and the buyer pays return shipping. For guitars, we apply a 10% reconditioning charge to the price actually paid for the guitar, excluding shipping and accessories. Additional deterioration is assessed and documented without duplicating costs already covered. These charges do not apply to defects, damage occurring before delivery, supply errors or breaches attributable to us. Read the full terms before arranging a return.

Full terms and conditions

For guitars made exclusively to the customer’s specifications, we require a deposit of 50% of the instrument’s price. You can cancel and receive the deposit back before we confirm the commission with the manufacturer. After confirmation, cancellation for a change of mind and refund of the deposit for that reason are not available. Manufacturer-made personalisations retain the official manufacturer’s warranty. A catalogue model being out of stock does not by itself make it a personalised order.

Full terms and conditions

Our prices are in euros. Dollar and pound amounts are indicative and fluctuate against the euro. Most payment methods allow payment in your country’s currency; the provider sets its own exchange rates and fees independently of Guitar From Spain. For bank transfers, we must receive the agreed amount in euros; the buyer pays their own bank’s charges.

Full terms and conditions